Shipping Policy

At Softvale, we carefully prepare and ship each order to ensure your products arrive safely and in perfect condition. This Shipping Policy explains our processes, timelines, and important shipping information.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods, holidays, or promotional events, processing time may extend slightly.

Once your order is processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Time Estimates

We offer international shipping to most countries.

Estimated delivery time:

  • International Standard Shipping: 7–15 business days

Delivery time may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local postal service efficiency
  • Seasonal shipping volume

We always aim to deliver as quickly as possible while ensuring safe handling.

3. Shipping Methods

We work with trusted international logistics providers to ensure reliable delivery.

Orders may be shipped via:

  • International postal services
  • Express courier partners (depending on region)
  • Local delivery networks after customs clearance

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination location
  • Package weight and size
  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please note:

  • Tracking updates may take 24–72 hours to appear
  • Some international tracking systems update intermittently
  • You can track your order via the carrier’s official website

If you do not receive tracking information within 5 days, please contact us.

6. Customs, Duties & Import Taxes

International orders may be subject to customs fees, import taxes, or duties imposed by your country.

These charges are not included in the product price or shipping cost.

Customers are responsible for any applicable customs charges.

We recommend checking your local import regulations before placing an order.

7. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • National holidays
  • High seasonal order volume

Softvale is not responsible for delays caused by external logistics or customs processes, but we will always assist you in tracking your order.

8. Incorrect Shipping Information

It is the customer’s responsibility to ensure that shipping details are accurate.

We are not responsible for:

  • Incorrect addresses
  • Missing apartment/unit numbers
  • Incomplete contact information

If you notice an error after placing your order, please contact us immediately:
support@softvale.shop

We will do our best to update the information before shipment.

9. Lost, Delayed, or Damaged Packages

If your package is:

Lost:

Please contact us within 10 days of expected delivery.

Delayed:

We will help you track and investigate the shipment.

Damaged:

Please provide photos of the product and packaging for review.

We will work with the carrier to provide a suitable resolution, which may include replacement or refund depending on the situation.

10. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Inventory availability
  • Different warehouse locations
  • Product size or handling requirements

You will receive separate tracking numbers if this occurs.

11. Failed Delivery Attempts

If delivery fails due to:

  • Unavailable recipient
  • Incorrect address
  • Refused package

The package may be returned or held by the carrier. Additional reshipping fees may apply.

12. Contact Information

For any shipping-related questions or support, please contact us:

Email: support@softvale.shop
Website: softvale.shop